14-Day New Parts Return Policy/Restocking fee:
     All new software and hardware cannot be refunded once opened. It may, however, be exchanged for the exact same product, if in stock, if installed by Digi-Tek staff. If deemed defective by the customer, it will be tested by technical staff prior to aforesaid remedies, who will determine if an exchange is warranted. The customer is liable for the 15% service/ restocking fee expenses incurred and all refunds will be in the form of store-credit only. System incompatibilities are the responsibility of the customer prior to purchase. All hardware and software warranties are between the customer and the manufacturer. If the customer installs the product then that voids any and all expressed or implied warranties with Digi-Tek. All Digi-Tek ‘Release’ forms add further detail. Digi-Tek will provide verbal assistance, as time and workload permits, with the processing of customer’s defective merchandise and the customer provided information. Digi-Tek assumes no warranty or responsibility for any end-condition of any of customers hardware or software that may or may not be related to the customer’s implementation of any and all Digi-Tek advice or directions verbally provided. Phone support in excess of 10 minutes is chargeable at our normal rates. Special order parts & operating systems with exposed COA’s carry a no-return, no-refund, no-cancellation policy. The customer is responsible for all labor and shipping charges.

7-Day Used Parts Return Policy/Restocking fee:
     The vast majority of Digi-Teks used parts have been tested in-house prior to sale, but they are still sold on an "as-is" basis. However, Digi-Tek is willing to provide an exact or equal exchange for the first seven days, if available, as long as the used parts are returned in the same condition they left and the product was installed by Digi-Tek staff(i.e. If it left Digi-Tek in working condition it can only be exchanged at Digi-Tek, if returned in working condition). It will be tested by technical staff prior to aforesaid remedies and the customer is liable for the 15% service/restocking/cancellation fee expenses incurred. All Digi-Tek ‘Release’ forms detail further. All refunds will be in the form of store-credit only.

New and Used Parts Installation Policy & Warning:
     If Digi-Tek does not install the used or new part(s) or product(s) it has sold, then the buyer assumes risk and responsibility for any & all RMA/warranty issues with the manufacturer and voids any and all expressed or implied warranties with Digi-Tek. Digi-Teks warranty covers only the labor/service aspect of its installation service—Component failure remains the responsibility of the customer, and not Digi-Tek. However, Digi-Tek will provide written and verbal assistance, when and if time permits, to aid the customer when they return such product back to the manufacturer for replacement. Purchase of non-tested products voids Digi-Teks warranty, liability, & responsibility. NO exceptions! CPU/Component-Related: The customer acknowledges that they are aware or have been informed of the inherent dangers involved and agree to hold Digi-Tek harmless for any failure or damage to ANY part of their computer. Customer understands, and willingly releases Digi-Tek from any warranty obligations and potential claims, by willingly refusing their standard CPU/Component installation service. Diagnostic Advance Payment: ANY service work involving a current-state product which does not power or perform its main function or whose resale value in its current condition might be less than the potential service necessary to either restore it to working order or to perform the requested service requires a $50 retainer deposit, paid in advance. This payment will either: 1) apply toward your final service total, should it exceed $50 or 2) Digi-Tek will issue you a refund for the difference between your actual final bill, less the advance payment. This has become necessary due to the continued abuses of a few.

On-site/Off-site Service & Quotation Policy
     All units will be targeted to receive initial examinations within 48 hours. Unless paying for Priority service, all repairs are done on a first-come, first-serve basis. As time permits, Digi-Tek will attempt to notify the customer at every $100 service charge increment and obtain verbal authorization for additional work if necessary, unless a higher cap had already been put in place and customers are required to pay each increment charge in full keeping the balance as low as possible. By their signature on the Digi-Tek invoice, the customer contracts to be responsible for all charges incurred and customer further understands and contracts to the labor rate and time incurred and agrees to pay for all and any legal and filing fees necessary for Digi-Tek to receive payments for rendered service. If there is any issue with the service rendered after a repair, the customer must contact Digi-Tek within 7 days of the issue and not involve any other on-line, telephone, or third-party vendor to attempt to address said issue. Failure to do so, will void the warranty. Installation of any third party software after a service job does run the risk of also voiding any service warranties, as many software programs have the potential to change fundamental settings without the user’s knowledge. Documentation charges apply to every invoice-$10 average. Any unit pulled out of the shop early, is subject to a $30 minimal processing fee, plus any labor spent. All Off-site & RMA jobs must be paid for in advance by credit card or cash. Amount will be based on predicted estimate, and final totals will require additional payments or a Digi-Tek Credit Memo. No work can be done until payment has been verified. Due to the volatility of daily, ever-changing PC components market variations, and real-time actualities encountered, all of our parts, builds, and labor quotes are proffered as our best-faith estimates rendered for fairness and accuracy and based on current research but are absolutely subject to change. Your final actual invoice may vary since all quotes are estimates only, our final charges will be based on prices at the time of order for parts and/or once the software and hardware have been completely diagnosed and serviced. Should there be a difference between the estimate/quote and the final price, your total bill will either be credited that difference or charged accordingly. In addition, in order to keep our prices low and our inventory costs to a minimum, all orders for products we don’t normally carry and all first-time customer orders require payment in full, in advance. Digi-Tek reserves the right to adjust all initial documented quotes and estimates, up or down, as necessary without notice, should actual costs encountered result in a variation from that which had been quoted. Digi-Tek will attempt to contact & update the customer with the change. The customer is, however, responsible for all final bill totals regardless of quote (plus any preparation and legal fees, should such be necessary). Customers' hardware & software will not be released without prior payment in full. An artisan lien will be attached automatically to all products tied to any unpaid invoice, per Tennessee State Code Annotated Title 66-14-101-107. Digi-Tek is not responsible for typographical or misprint errors.

Product Pick-Up, Storage Fee & Finance Charge Policy
     Computer hardware not paid for in full, for labor expended to date, at the time of pick up will not be turned over to the customer regardless of the state of repair. If a stop work order is issued, Digi-Tek will not warranty the work completed. Computer hardware left and not picked up past five days after Digi-Teks first call of completion to the customer will result in daily reminder calls to the customer. Computer hardware left and not picked up 30 days after repair has been completed, despite several phone call reminders, will be subject to a storage fee of $8 per day, $49 Late Payment Fee, and an interest fee of 2% per month on the unpaid balance. Computer hardware left and not picked up after 60 days will be sold to cover the price of the repair service! Consignment items left unchecked on for 1 year automatically become the possession of Digi-Tek.

Minimum Credit Card Charge, Personal Check and Open Case Fee Policy
     A minimum $10 sale is required in order to pay by credit card. Digi-Tek reserves the right to refuse the use of checks or credit cards for payment. Digi-Tek apologizes, but it cannot accept personal checks thanks to the abuses of just a few. (Management reserves the right to make exception). A minimum $30 ‘open case fee’ is charged any time there is a need to get inside a computer. This fee allows us to perform either a single or multiple part installation or service for the same fee, as long as the time involved does not exceed half an hour. The minimum standard labor amount is $15 for 15 minutes. Layaway & Rental Plans: Digi-Tek offers customers a layaway plan for items they wish to purchase over time. Basic terms are 1/3 down up front, with 1/3 due in 30 days and the last 1/3 due in 60 days. We do not offer refunds or returns on layaway purchases due to lost sales removing your unit from the sales floor, all paid monies are forfeited. However, Digi-Tek retains the right to make a policy exception, and charge a restocking fee, keeping 25% of the purchase price to cover costs involved (restocking fee, and bank, merchant and administrative costs); and then refunds the customer the remainder of what has been paid. If the balance is taken in the form of merchandise in lieu of cash, then 20% of the refund’s due amount will be added to the balance due as refunds due amount will be added to the balance due as an incentive credit. Please note: If you have special needs and our standard layaway plan does not fit you, please let us know and we’ll consider your situation. Customers may pay-off any layaway early as an incentive credit. Customer is responsible for returning to Digi-Tek any rental system or component which may have experienced an operational issue during the rental period. Failure to bring the unit in, after first notifying Digi-Tek of any such failure, will result in the customer having to pay full rental charges for that time period regardless of use or access to said equipment.

Bad Check/Charge Back, Etc. Policy
     If any form of payment becomes non-negotiable with any banking institution for any reason, a Bad Check/Payment fee of $30 will apply. Purchases of any product and/or service from Digi-Tek using any payment method which eventually results in a bad check or credit card, counterfeit, etc. will be converted to rental of such and will be liable for the corresponding charge, including all preparation and legal fees.

Ink Refill Policy
     Ink refills cannot be stored unused for any length of time without risking the potential for air pockets forming, contamination leakage, or drying up at the head. Customers have 7 days from date of pickup to notify & bring the cartridge in to Digi-Tek for inspection for any issues, and must follow the instructions given on invoices in order to not void their warranty.

Rebate & Pricing Policy
     Digi-Tek is a partner & public image liaison for Millennial Way, a nonprofit corporation focused on using computers to teach and enrich the lives of others less fortunate than the general public. Digi-Tek provides low-cost retail products and provides computer-based service pricing at a fraction of what other, computer-based chain stores charge. As such, some of the retail products Digi-Tek sells may have been donations. You may find UPC’s cut off of otherwise, perfectly fine, factory-sealed products. Donors may have processed rebates on these items, prior to donating them. But Digi-Tek stands firm in its pricing policy: “to beat any legitimate retail price, and to try its best to match or beat any internet pricing, for the exact same, retail-version of any product in current inventory.” Because of our focus on providing you the absolutely lowest price in town on any given product in stock, Digi-Tek has to take precautionary measures against what a very small segment of customers may lean to abuse: Buying from Digi-Tek, and then under false pretenses, return that same product to the bigger chain stores, in intent to make a cash profit. To protect our larger competitors from such abuse, we may remove the UPC code, in order to thwart that effort. Lastly, since many of our customers live on budgets, and necessary cash may not be available on any given day or week—in order to take advantage of sale specials at any given retailer in town--Digi-Tek uses it’s buying power to take advantage of those price breaks (which may or may not include a rebate); and will pick up a few of those items, and offer them to you for sale, at a reduced price allowing you to still get a significant price break on the item, long after the sale has expired; while also providing minimal funding for Digi-Tek’s continuing efforts to provide you the very best price in town, on any given product.

* These policies may be different then ones posted in the store. Digi-Tek reserves the right to change the policies, so the most recent version will always be posted in store. This is posted for our customer convenience and information, but for full confirmation, please stop by and ask to see our current policy page.